FAQ

▶ What does “Natural” mean to Joan Morais?

Natural cosmetics are made from raw materials sourced from nature, such as plants and minerals and from a renewable natural source. The raw materials go through the least amount of processing and the processing methods cause the least impact to humans, animals and the earth. Natural cosmetics assist to beautify and promote radiant body, skin and hair. Active nutrients known as nutraceuticals are supplements such as vitamins for the skin and are beneficial to the skin are sometimes used. No petroleum ingredients are used.

â–¶ How do I take an Online Class/Course?

The online classes/courses include easy-to-follow video/s that you can watch at any time and as many times desired. To go hand-in-hand with the video/s the classes/courses include an instant download training manual eBook. This can be saved to your computer and printed.

Immediately after registering you will receive an email with the link to access the online class/course and the corresponding training manual/eBook. Or you can simply login to your account at the top right corner at www.JoanMorais.com. Once logged in to your account your class/course will be listed under "My Online Classes". You can take the class/course immediately or when the time is best for you. The eBook's are located in your account under "My Orders". Click the appropriate order and then the eBook title link.  Make sure to save the eBook to your computer for continual future reference and to print.

â–¶ How long do I have access to an Online Class/Course?

All of the classes/courses are now available for lifetime access (as of 7/30/15). Lifetime access means you will have complete access to the class/course for as long as the class/course exists at Joan Morais Naturals.

â–¶ What if I purchased an Online Class/Course previously to when lifetime access was available?

If you have purchased a class or course prior to the announcement of lifetime access on 7/29/15 and the same exact class/course is CURRENTLY AVAILABLE for sale on our website, please email us at info@joanmorais.com. We can then let you know if lifetime access is available and the particulars.

â–¶ Digital Return Policy and Terms & Conditions

Digital Products Return Policy: There are no refunds or exchanges on any digital products. Please make sure you understand what you are purchasing. With digital products such as eBooks and online classes, the download link is immediately emailed to you. There is no way this download can be returned. If you have any questions about the product, please email us at info@joanmorais.com or call us at 1-707-426-9480.

All publications including eBooks, videos and online classes by Joan Morais Naturals are copyrighted materials and cannot be shared unless given permission in writing by Joan Morais Naturals.

Disclaimer: All content provided by Joan Morais Naturals is the result of research and experience by Joan Morais and team. Joan Morais Naturals has tried to be as precise as possible with the description of the ingredients and the recipes. Joan Morais Naturals does not make any claims regarding any of the ingredients, recipes or medical claims. These products are not intended to diagnose, treat, cure or prevent any disease. Joan Morais Naturals recommends for each individual to do their own additional reseach about the safety and storange of each ingredient, perform required pre-market tests for producting cosmetics and follow the USA FDA regulations, city and state regulations for cosmetics and the regulations in other countries.

â–¶ Payments

We accept Paypal and most major credit cards and debit cards. We also accept credit card payments over the phone.

â–¶ I did not receive an email with a link to my eBook and Online Class, how can I access my order?

Not a problem! As soon as your order is complete you will have immediate access to your order by simply logging in to your account at the top right corner at www.JoanMorais.com. Once logged in to your account your class/course will be listed under "My Online Classes". You can take the class/course immediately or when the time is best for you. The eBooks are located in your account under "My Orders". Click the appropriate order number and the eBook title link.  Make sure to save the eBook to your computer for continual future reference and to print.