FAQ

 Privacy Policy

Joan Morais Naturals values your privacy. This is our policy on how we maintain any personal information collected at joanmorais.com, joanmoraisnaturals.com and joanmorais/blog. 

 

Personal Data

Joan Morais Naturals collects personal information you provide voluntarily through creating a user account, ordering products, signing up for our mailing list and making a comment on our blog. 

How We May Use Personal Data

We may use this data to process the sale and deliver the online products to you via email, email you newsletters and replying to your comments on our blog. We do not sell or give out your telephone number, address or email address.

 

Tracking Data
Tracking data may be automatically collected from visitors to our sites, such as total number of page visits, internet service provider, referring site through cookies, browser type and time spent on the site. 

How We May Use Tracking Data

We may use tracking data information to better serve you, improve our sites and the best time for sending emails.

Cookies
A cookie is small data stored on your device and it does not contain personal information. If you have an account at our sites, logging into our sites, a temporary cookie may be set to verify if your browser accepts cookies and it is discarded when you close your browser. This cookie contains no personal data. You can choose to “Remember Your Sign In and Password”, this generates cookies to save your login information and screen display choices. You can remove these cookies by logging out. 

Joan Morais Naturals and third-party vendors, Facebook, Google and other social networks, may use cookies to provide targeting advertising and personal content to you. We use Google Analytics, which uses cookies to to collect visitors information such as internet provider, browser type, page views and time on the website. These cookies do not identify you or provide access to your computer. You can manage the use of third-party cookies at www.aboutads.info/choices. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and you can manage your Google privacy settings by going to https://myaccount.google.com/opt out.

Videos or articles on our sites may include embedded content (images, articles, videos). Embedded content from other websites may collect data in the same way as visiting them at their website. We cannot be responsible for the content of third party websites visited by you or their privacy policies. You must view their privacy policy. 

Protecting Your Information
We value and are committed to protecting your privacy and take reasonable steps to protect the security of your information. The data you submit via the internet, secure forms and encryption technology are in place on our sites.

Your Rights

You can unsubscribe to our newsletters by clicking on unsubscribe at the bottom of the newsletter. If you would like us to remove any comment you have made on our blog or account or removed from our emailing list, please contact us at 

Send an email to: info@joanmorais.com
Write to us at: Joan Morais Naturals

                      P.O. Box 452
                      Lafayette, CA 94549

 

International Transfer
Joan Morais Naturals is based in the United States. By accessing our sites and submitting your personal information, you agree and consent to having this information stored and used in the United States and if you are outside the United States, having your information transferred to the United States.

Age of Consent
By using these sites you consent that you are at least 13 years old. Joan Morais Naturals is not a site created for children. In the event that Joan Morais Naturals learns that it has collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. 
If you believe we might have collected any personal information from a child under 13 without parental consent, please contact us using the contact information above.

 

Acceptance of These Terms

By using the sites, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the sites.  

 

Notification of Changes

Joan Morais Naturals may amend this Privacy Policy at anytime with the newly amended Privacy Policy posted. It is effective as soon as it is revised. Your continued use of the sites following any revisions indicates your acceptance of the revised Privacy Policy.
Last revised May 25, 2018

 What does “Natural” mean to Joan Morais?

Natural cosmetics are made from raw materials sourced from nature, such as plants and minerals and from a renewable natural source. The raw materials go through the least amount of processing and the processing methods cause the least impact to humans, animals and the earth. Natural cosmetics assist to beautify and promote radiant body, skin and hair. Active nutrients known as nutraceuticals are supplements such as vitamins for the skin and are beneficial to the skin are sometimes used. No petroleum ingredients are used.

▶What do I need to take an Online Class/Course?

The videos are streamed from www.JoanMorais.com, so you will need internet and preferably a computer to view the videos. The courses contain a lot of videos that work best to be viewed on a computer. If you prefer to view the videos on a tablet such as an iPad, please allow the page to fully load before you scroll or refresh the page. The videos seem to sometimes overwhelm an iPad so try being patient and if it doesnt fully load then try to refresh the page. 

▶ How do I take an Online Class/Course?

The online classes/courses include easy-to-follow video/s that you can watch at any time and as many times desired. To go hand-in-hand with the video/s the classes/courses include an instant download training manual eBook. This can be saved to your computer and printed.

Immediately after registering you will receive an email with the link to access the online class/course and the corresponding training manual/eBook. Or you can simply login to your account at the top right corner at www.JoanMorais.com. Once logged in to your account your class/course will be listed under "My Online Classes". You can take the class/course immediately or when the time is best for you. The eBook's are located in your account under "My Orders". Click the appropriate order and then the eBook title link.  Make sure to save the eBook to your computer for continual future reference and to print.

▶ How long do I have access to an Online Class/Course?

All of the classes/courses are now available for lifetime access (as of 7/30/15). Lifetime access means you will have complete access to the class/course for as long as the class/course exists at Joan Morais Naturals.

▶ What if I purchased an Online Class/Course previously to when lifetime access was available?

If you have purchased a class or course prior to the announcement of lifetime access on 7/29/15 and the same exact class/course is CURRENTLY AVAILABLE for sale on our website, please email us at info@joanmorais.com. We can then let you know if lifetime access is available and the particulars.

▶ Digital Return Policy and Terms & Conditions

Digital Products Return Policy: There are no refunds or exchanges on any digital products. Please make sure you understand what you are purchasing. With digital products such as eBooks and online classes, the download link is immediately emailed to you. There is no way this download can be returned. If you have any questions about the product, please email us at info@joanmorais.com or call us at 1-707-426-9480.

All publications including eBooks, videos and online classes and courses by Joan Morais Naturals are copyrighted materials and cannot be shared unless given permission in writing by Joan Morais Naturals.

Disclaimer: All content provided by Joan Morais Naturals is the result of research and experience by Joan Morais and team. Joan Morais Naturals has tried to be as precise as possible with the description of the ingredients and the recipes. Joan Morais Naturals does not make any claims regarding any of the ingredients, recipes or medical claims. These products are not intended to diagnose, treat, cure or prevent any disease. Joan Morais Naturals recommends for each individual to do their own additional reseach about the safety and storange of each ingredient, perform required pre-market tests for producting cosmetics and follow the USA FDA regulations, city and state regulations for cosmetics and the regulations in other countries.

▶ Payments

We accept Paypal and most major credit cards and debit cards. We also accept credit card payments over the phone.

▶ I did not receive an email with a link to my eBook and Online Class, how can I access my order?

Not a problem! As soon as your order is complete you will have immediate access to your order by simply logging in to your account at the top right corner at www.JoanMorais.com. Once logged in to your account your class/course will be listed under "My Online Classes". You can take the class/course immediately or when the time is best for you. The eBooks are located in your account under "My Orders". Click the appropriate order number and the eBook title link.  Make sure to save the eBook to your computer for continual future reference and to print.